FAQs
Questions & Answers
General
Our pieces all vary due to the variety we offer. We primarily offer stainless steel pieces that are silver or 18kt gold plated. These pieces do not tarnish or fade easily. Certain pieces are 14kt gold plated, which require more care! But you can read up on care tips here
Actually, our jewelry is unisex and therefore belongs to the gender of whoever wears the piece. We do not wish to limit anyone’s options by labeling anything and leave that to our customer! We simply provide quality pieces of a variety of styles.
Shipping
Shipping has a fixed/flat rate of $5.00 on any singular order. From the time ordered, shipping usually takes about 3-5 business days. A tracking number is always included with every shipment so you know when it will arrive.
It is your responsibility to provide the proper and correct information when placing your order. If this happens, please do email us at vainandvalid@gmail.com. If the order has already been shipped, still email us! Because it will then be out of our hands, there may be additional fees the customer will be responsible for to redirect the package.
Returns
We currently only accept returns if requested within 24 hours of the confirmed delivery date along with a picture for proof of damage to the ordered piece(s). Exchanges can be done within 48 hours of the confirmed delivery date with photo proof of the piece(s) condition. Only undamaged and unworn pieces may be exchanged.
You simply email vainandvalid@gmail.com within 24 hours of placing the order and allow 24-48 hours to respond. In the subject line put “Return my order” and in the body put your email.